Complaint – How can we help?

Please contact us if you need to speak to us directly. We are sorry you had a disappointing experience with us. Please tell us about it so we can help. The information on this page is for customers who have already started or completed their journey or have had their journey disrupted. If you are unhappy with our response to your complaint, you can refer your complaint to the Centre for Effective Dispute Resolution CEDR ,who are approved by the Civil Aviation Authority to provide an independent resolution service for complaints about airlines. You will need to refer your complaint to them within 12 months.


Study record managers: refer to the Data Element Definitions if submitting registration or results information. Open label placebo treatment has been tried for irritable bowel syndrome Kaptchuk et al, , where three weeks of open label placebo proved superior to a wait-listed control group. Recent work has shown that placebo openly given can have significant analgesic effects for acute migraines Kam-Hansen et al, and for experimentally-induced pain Schafer at al, A preliminary attempt to treat depression with open label placebo proved the feasibility of such a study, but was too small and brief for conclusive results Kelley et al,

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Synergy Business Lawyers values the satisfaction of its clients. If you, as a client, are not satisfied with the quality of our service or with the invoice, we ask you to first submit your objections to the attorney in charge. However, you can also contact our complaints officers Uri Aloni or Danny Barenholz directly. Our office handles a complaint according to a procedure which is described in our complaints procedure.

You can find our complaints procedure on our website. We would greatly appreciate it if you let us know when you have a complaint. You can be assured that we will include all justified complaints in the evaluation of our office and will do our utmost to prevent any recurrence. The person, other than the lawyer against whom the complaint is directed, to whom the handling of the complaint has been handed over to. An internal form used to implement the procedure as laid down in the complaints procedure.

The establishment of a procedure to deal constructively with client complaints within a reasonable period of time. The establishment of a procedure to determine the causes of client complaints.


Humaan papillomavirus, afgekort HPV, is een virus dat baarmoederhalskanker kan veroorzaken. HPV wordt vaak via seksueel contact overgebracht. Het virus zit niet alleen op de penis, vagina en de anus, maar ook op de huid van onderbuik, billen, vingers of mond. Inmiddels heeft onderzoek uitgewezen dat HPV niet alleen baarmoederhalskanker kan veroorzaken, maar ook andere soorten kanker zoals kanker in de vagina, schaamlippen, anus, penis en mond of keelholte.

Meestal merk je er niets van als je besmet bent met het HPV virus. De meeste HPV infecties verdwijnen vanzelf en worden door het immuunsysteem onderdrukt of opgeruimd, en ze zorgen niet voor problemen.

and up to four digits (enter the digits only in this box). You can find your flight number on the electronic ticket you received by email. TP. Flight date (Optional).

The trader has a sufficiently disclosed complaints procedure and treats the complaint in accordance with this dispute settlement procedure. Complaints about the implementation of the agreement must be submitted to the trader in full and clearly defined within 7 days after the consumer has found the defects. Complaints submitted to the trader shall be answered within a period of 14 days from the date of receipt.

If a complaint requires a foreseeable longer processing time, the trader will reply within the day period with a notice of receipt and an indication when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement. In case of complaints, a consumer should first turn to the entrepreneur.

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Further, the Bank is committed to deal with complaints addressed to it in a professional way in accordance with applicable laws and regulations. A complaint may be addressed to the Bank in writing preferable by post, email or fax, or by telephone. Any personal data will be kept and processed in accordance with applicable data protection laws. Complaints must clearly indicate the contact details and the account number if relevant of the person making a complaint, and as well include a brief description of the factual situation and reason for the complaint.

The Bank will send an interim reply acknowledgment of receipt within a maximum of 10 ten business days from the receipt of the complaint if it thinks more time than 10 ten business days is needed to assess and investigate on the complaint. The Bank will provide an answer without undue delay and in any case within a period which should not exceed one month after the date of receipt of the complaint.

If the complaint arises from a discontent about payment services, the Bank will send a reply within 15 fifteen business days from the receipt of the complaint. In unusual circumstances and in case the answer to the compliant related to payment services cannot be given within the 15 fifteen business days for reasons beyond the control of the Bank, the Bank will send a holding reply indicating the reasons for a delay in answering to the complaint and specifying the deadline which cannot exceed 35 thirty five business days.

Any customer who is not satisfied with the handling of his complaint can contact the Authorized Manager for Complaint Handling within the Bank, who may be reached under the following contact details: ICBC Europe S. If, after having contacted the Bank, the corporate customer does not receive a response within the above indicated one-month period or 35 business days or does not receive a satisfactory response, an out-of-court complaint resolution procedure in front of the CSSF is provided for in accordance with the provision of the CSSF regulation no.

The demand for opening of an out-of-court complaint resolution procedure with the CSSF can only be filed within one year from the date at which the complaint was filed with the Bank. The CSSF provides further information on the out-of-court complaint resolution procedure with it on its website www. The following outlines the complaint handling procedure of the Bank for corporate customers.

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After entering your gift card during checkout, the balance will be deducted from the order total. If your order total exceeds the balance of your gift card, you can pay the remainder of your order total with any other accepted payment method. Any remaining balance on the gift card can be used for future purchases. Gift cards can not be redeemed for cash. If you return an order paid with a gift card, the refund will be applied to the gift card. Please contact our Customer Service team if you no longer have the gift card.

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Complaints submitted to the trader shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing.

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A Consumer who entered into an agreement remotely may within 14 calendar days withdraw from said agreement without stating a cause and without incurring costs, with the exception of costs incurred in clause In order to meet the above deadline, it is sufficient to send the declaration of withdrawal before it expires. The withdrawal declaration may be submitted:. An example agreement withdrawal form template is included as appendix no.

The Consumer may use the template form, however it is not obligatory. In case of withdrawal from an agreement concluded remotely, the agreement is deemed null and void.

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